What you should know about the repair process and dealing with insurance companies:
After a vehicle accident, you’re probably thinking something along the lines of: I have insurance, so how long will it take for them to fix my car? Here’s the thing, your insurance company has nothing to do with the actual repair of your vehicle. They do, however, have an employee known as an insurance adjuster come out to your chosen body shop to evaluate your vehicle, and approve repairs. This process typically takes 4-5 days.
Your insurance company will suggest you use a specific auto body shop. They might even come across with the attitude of you must have your vehicle repaired by the body shop of their choice. Here’s the thing, by law, it is YOUR choice who you pick to fix your vehicle. Insurance companies recommend certain body shops because it is beneficial to the insurance company. They have contracts in place that have negotiated lower parts and labor rates. Claims representatives have monthly goals in place that they should meet. Generally, these companies would like to see at least 40 percent of their auto claims go to their direct body shops. This is why if your decision is not one of their recommendations, they might try to sway you differently. Statements you might hear include “that shop isn’t in our preferred network” or “we can’t warranty the work performed at that shop” or “the charges at that shop are higher” or even “claims take longer to settle at that shop”. When you call your insurance company, know your right as a consumer is to choose the shop that works for you.
What to look for in an auto body shop:
1. Choose a shop that is certified to repair your vehicle
Cline Collision Center is OEM certified by Chrysler, Dodge, Fiat, Jeep, Ram, MOPAR, SRT, Ford, Hyundai, Infiniti, Nissan, Honda, and Acura. Choosing a shop that is certified by your vehicle’s manufacturer means they certify that this shop are experts at what they do.
2. Check out their Google and Yelp reviews
Most people only review when they have an extremely positive or extremely negative experience. However, it’ll still give you a general idea of what customers think about the body shop that is of interest to you.
3. Professional and courteous staff
You being taken care of is just as important as your vehicle being taken care of. Choose a friendly shop, like Cline Collision Center.
4. Will write a free written estimate
A written auto repair estimate is a contract between you and the repair shop that describes what will be done and how much it will cost. Getting this information in writing can help prevent problems down the road.
5. Will detail your vehicle
It’s not the most important but every auto body shop should detail the vehicles they repair in order to deliver that new car look and feel. You’re spending big money, and the last thing you want to receive is a dirty vehicle. Cline Collision Center is an auto body repair facility located in Santa Rosa, CA. We are open Monday through Friday from 8 a.m. to 5 p.m. Give us a call at 707-591-9909 to learn more about what we have to offer you and your vehicle, today. Or, stop by for a free estimate!