Tips to Avoid Auto Theft in Santa Rosa Ca

Since the start of the pandemic, there’s been a significant increase in auto theft and break-ins. In 2020 alone, there were 880,595 vehicle thefts nationwide (approximately one vehicle stolen every 36 seconds), up from 794,019 in 2019. According to David Glawe, president and CEO of the National Insurance Crime Bureau (NICB), there are several reasons for this uptick: the economic downturn caused by the pandemic, the realignment of law enforcement, and depleted social programs—but the most significant factor is owner complacency.

Although it’s not possible to prevent all car thefts and break-ins, there are several easy steps you can take to reduce the likelihood of becoming a victim. Here are some proactive tips to help you avoid auto theft in Santa Rosa Ca and beyond.

Keep Your Vehicle Secure

Whenever you’re not in your vehicle—whether it’s in your driveway or at the store, you should always make sure it’s secure. Roll up your windows, close your sunroof, lock your doors, and take the keys or key fob with you. Thieves are often on the lookout for vehicles that have easy entry, so they can strike quickly and keep a low profile. If a would-be thief can’t quickly gain entry to your car, there’s a good chance they’ll just move on. Some people keep a spare key in their glove box, but many thieves know to look there; the National Highway Traffic Safety Administration recommends taking all keys with you when you leave your car. Even though it’s a pain to get locked out of your vehicle, it’s less of a hassle than having your car stolen!

Park in Well-Lit Areas Near Security Cameras

Be cautious about where you’re parking your car. Whenever possible, it’s best to park in a secure garage that doesn’t have public access, such as your own garage or a company garage that requires a fob to access. If you have to park outside, park in well-lit areas to deter thieves. If you see a security camera nearby, try to park in its view; sometimes, just the idea of being caught on camera can be enough to make thieves decide to move on.

Always Hide Your Valuables

Although it seems like common sense, many people have their cars broken into because they left valuables in plain sight while running errands, pumping gas, or even parking in their driveways. If it’s not something you need, leave it at home. Valuables like cell phones, wallets, purses, shopping bags, backpacks, luggage, laptop bags, gifts, and portable media players should always be taken with you or locked inside the glove compartment, center console, or trunk. If you have a cargo area in your truck or SUV, you may also want to consider using a cargo cover.

If Your Car is Running, Don’t Leave It Unattended

Leaving your car running and unattended puts your car at greater risk of theft. Car thieves will often keep an eye out for unattended vehicles at places where drivers think they’ll only be gone for a moment, like gas stations, post offices, and convenience stores—or even warming up their car in the driveway. When you’re not driving, turn off the engine and make sure your vehicle is secure, even if you’re making a quick stop.

Use a Car Alarm or Other Anti-Theft Devices

These days, many new models come with a built-in alarm system that’s triggered by someone opening the car door or attempting to run the car while the alarm is activated. Since most thieves like to stay as low-profile as possible, the sound of the alarm can be an excellent deterrent. If your car doesn’t have an alarm, consider having an aftermarket alarm installed. Visible anti-theft devices, like steering wheel locks, VIN number window etching, or the alarm system’s flashing light, may also deter thieves looking for a quick and easy target.

Consider a Vehicle Immobilizer

Most cars manufactured in the last 20 years have a built-in car immobilizer system, which prevents thieves from being able to hot-wire a vehicle. You can find out if your car has an immobilizer by checking your owner’s manual—or you can visit your regular mechanic and they should be able to tell you. If you don’t have an immobilizer, consider installing one.

Install a Tracking System

While a tracking system won’t prevent theft, it can help you recover your stolen car faster. Tracking system devices are often GPS and cellular-based, and you can generally access the information on your smartphone. As a bonus, a tracking system can also help you find your car easier in the parking lot!

Be Aware of Your Surroundings

When parking your car, always be aware of your surroundings. If you see anything suspicious, such as a person who looks like they’re casing vehicles, don’t park your car there. Walk with your head up and make eye contact with people around you. Thieves often target people who aren’t paying attention to their surroundings or are looking down. Always have your keys ready to enter your vehicle.

Avoid Purchasing Commonly Stolen Vehicles

Each year, the NICB releases its “Hot Wheels” list featuring the 10 most commonly stolen vehicles in America. If you’re considering a new car purchase in the future, you may want to review the list and avoid purchasing one of the commonly stolen models. Some vehicles that are less likely to be targeted are domestic sedans, minivans, and other sensible vehicles. High-performance vehicles, full-size Ford or Chevy pickup trucks, and common foreign sedans, like the Honda Civic, are more likely to be targeted.

Keep Your Investment Protected

For many people, their car is among the biggest investments they’ll make. By being proactive, you can help protect your investment. Although thieves can be tenacious, they’re often on the lookout for a vehicle they can steal or break into quickly—so don’t make it easy for them!

Whether you’ve had your car windows broken by a thief or smashed in a collision, Cline Collision Center is here to help. From high-quality OEM repairs to complete insurance coordination, we make the repair process as smooth as possible. Call us today at (707) 591-9909 or book an appointment online.

The Truth About Aftermarket vs. OEM Parts

When you need auto body repairs, you’ll have different options depending on the parts you need and the shop you visit. Typically, you’ll have a choice between original equipment manufacturer (OEM) parts and aftermarket parts. Is one better than the other? Here’s a look at how these two types of parts differ and how you can make the best decision for your vehicle.

What are OEM and Aftermarket Parts?

OEM parts are made by your vehicle’s manufacturer. This means they match the exact parts that came with your car and are of the same quality. OEM parts are designed specifically for your exact make and model by the people who know it best. In terms of cost, OEM is the most expensive choice.

Aftermarket parts are made by other manufacturers (not automakers) and are often designed to fit more than one kind of vehicle. In some cases, parts may need to be modified to fit a vehicle properly. Since they’re a more universal part, they tend to be cheaper in quality and price.

Choosing Between Aftermarket and OEM Parts

Depending on the auto body shop you choose and the nature of your repairs, you may have a choice between OEM and aftermarket parts.

Although some aftermarket parts may be alright for auto body repairs, others won’t be as good as there tends to be a lot of variation in the quality of the parts. Many aftermarket parts don’t have the same level of rustproofing as OEM, for example, or they have other quality issues. The fit and finish may not match your vehicle, or the panels may not align properly.

In contrast, OEM parts ensure your vehicle looks and functions exactly as it did before the accident. Everything will be aligned properly, fit properly, and match the rest of your vehicle. OEM parts also have the benefit of being crash-tested, unlike many aftermarket parts.

Another important consideration is that aftermarket parts can interfere with ADAS (Advanced Driver Assistance System) safety features. ADAS controls a variety of features like forward collision warning, lane departure warning, blind-spot detection, and more. These systems use a series of sensitive sensors and video cameras, which are designed to work with the original parts that came with your vehicle. An ill-fitting part could potentially lead to a blocked sensor or other issues that could prevent the ADAS system from working as it should.

Since aftermarket parts are cheaper, many insurance companies will push for drivers and shops to use them. If you’re set on OEM, however, you can ask to pay the difference.

Depending on the age of the vehicle, you may also have the option of used parts. Used parts usually come from a salvage yard and they can be significantly cheaper than OEM or aftermarket. The issue with used parts is that they may come with wear and tear, so it’s important that they’re inspected and warrantied.

Ultimately, your decision will depend on your budget and the level of quality you’re looking for in a repair. Regardless of whether you choose OEM, aftermarket, or even a used part, it’s best to get parts that come with a warranty, on the off chance that they fail.

Where Can I Get OEM Repairs?

Here at Cline Collision Center, we use OEM parts exclusively because we feel these offer the highest-quality repairs and are ultimately the safest parts for your vehicle. We also hold OEM certifications for Nissan, Chrysler, Dodge, Jeep, Ram, Fiat, Honda, Acura, Ford, Hyundai, Infiniti, and Kia. This means we’ve not only been acknowledged to use only factory-approved parts, but that our facility has the correct equipment for these makes and uses only factory-approved repair procedures.

In addition, our technicians carry the highest level of training, including certification through Automotive Service Excellence (ASE) and Inter-Industry Conference on Auto Collision Repair (II-CAR), the gold standard of auto body certifications!

For repairs that will truly restore your vehicle and all its features back to its perfect, pre-accident condition, contact Cline Collision Center at (707) 591-9909 or request an appointment online.

How to Use Online Reviews to Select an Auto Body Shop

You rely on your car every day, so getting into an accident isn’t only scary – it’s inconvenient. That’s why it matters where you choose to get your repairs. You need your car back quickly, but you also need your car to be properly repaired and safe to drive. Who wants to risk another collision, right after having collision repair?

For this reason, you shouldn’t choose the first auto body shop that appears in the search results. But if you’ve never worked with an auto body shop before, how can you know who to trust with your vehicle? Beyond getting referrals from people you know, online reviews can be very helpful for finding more information to make the right decision. 

Vetting Online Reviews

The first place many people look for reviews online are sites like Yelp, Google, and Angie’s List. Although these are helpful to give you an overall idea about what to expect with service and customer satisfaction, it’s important to understand that not all customer review sites are the same. Some websites will let anyone post a review, regardless of whether they’re a legitimate customer or not. Other websites allow featured businesses to place ads sponsoring positive reviews to increase their visibility.

Another issue with online review sites is that it can be difficult to know if the reviews you’re reading are truthful. Statistically, customers who had a bad experience at a business are far more likely to leave a review than a customer who left completely satisfied. It’s also not uncommon for bad reviews to include some exaggerated points to make the experience with the business sound even worse.

A better option is to search for verified customer testimonial platforms, like Carwise or Auto Body Review. These are specialized sites that only allow real customers to post reviews. If you’re looking for accurate information about what to expect from an auto body shop, a verified customer testimonial platform is the best place to check out.

Websites that specialize in educating consumers are growing in popularity because consumers have shifted to using them to make their purchase decisions – and not just in the automotive industry. Today, nearly 90% of consumers look at online reviews before deciding whether to choose a service or purchase a product. In addition, 84% of consumers trust the reviews they read online – which means most people trust online reviews as much as they would trust a referral from friends or family.

Don’t Forget About Forums!

Keep in mind that forums can also be a reliable source of information that’s just as good as word of mouth. Comments in online forums tend to be a genuine reflection of a people’s experience with shops. Customer discussion forums can also be a channel for communication between an auto body shop and its clientele. Interaction between the two can give you insight into how well the shop stands by its work and how they interact with their customers.

Forums also present an excellent opportunity for the business to respond to customers that may have had a negative experience. Look for companies that obviously care about customer satisfaction and building a relationship with their customers.  

It’s also important to remember that with everything, there’s always room for improvement. Negative reviews aren’t going to be ignored by a reputable company that’s interested in customer satisfaction and improving their work; instead, they’ll take the time to listen to customer advice and complaints and use this feedback to provide better service.

Additional Tips

Here are a few more tips for finding reliable information about an auto body shop:

1.   Look into several different auto body shops in your area.

2.   Ignore posts that are poorly written or that tend to use a lot of capital letters or exclamation points.

3.   Skip reading the really short responses like, “They were great!” Brief reviews won’t give you enough information to understand the type of service and the repair quality you can expect to receive. Instead, look for longer, well-written reviews that include details.

4.   Try to find testimonials that are specific to the make and model of your vehicle.

5.   Do a search on information about the type of repairs you need, and check to see if the shop has a good track record fixing them.

6.   Keep in mind that businesses change over time. If a shop has reviews going back ten years, focus instead on the ones that are more recent – no more than a few years old.

How to Leave an Effective Review for an Auto Body Shop

If you’ve already had collision repair performed on your vehicle, you may want to consider leaving a review to help other consumers make their decision. Here are some things to remember when writing a review:

1.     Leave constructive feedback. Think about what you liked or didn’t like about the service; how can the shop make improvements?

2.     Clearly explain the reasons you were happy or unhappy, such as quality of the repairs, customer relations, policies, etc.

3.     Keep the tone of your review honest, but stay civil – even if you were unhappy with the service.

4.     Be sure to include the dates you had the services performed, along with the make and model of your vehicle and the type of work the shop carried out.

5.     Don’t include links to websites or any personal information.

6.     Read through your review before publishing it to make sure you’ve included all the important information and points you wanted to make.

7.     Update your feedback if needed.

Cline Collision’s Commitment to Excellence

At Cline Collision Center, our top priorities are customer satisfaction and providing safe, high-quality repairs. We value feedback from our customers and continually work to ensure we provide the best possible auto body repair in Sonoma County. From paintless dent removal to extensive collision repairs and aluminum body repairs, we handle it all – and we hold OEM certifications with many of the top automakers. Feel free to reach out to us with any questions you have about your auto body repair or schedule an appointment with us today!

The Art of Paint Matching in Auto body Repair

After an accident, you want your car back in good-as-new condition. For an auto body shop, one of the most challenging aspects of that repair is paint matching.

The truth is that you should feel great about what your car looks like when you get it back from the shop. But perfect paint matching does more than make your car look good. It also adds to resale value and allows drivers to return leased vehicles to the dealership with no charge.

Poor paint matching is painfully obvious. A car that has one panel that is a different color from the rest of the vehicle stands out from the crowd—and not in a good way! The mismatched paint can actually make the vehicle look worse than the accident – not the outcome you wanted after paying for insurance and deductibles.

Why Is It So Hard To Match Paint?

There’s a reason that matching the color of your paint is so challenging. When your car was at the factory, the entire body was painted at the same time from the same batch of paint. Though that paint color has a code, there are thousands of variations and shades. Even basic colors such as black and red have dozens, if not hundreds of shades to choose from.

Making it even more difficult, your car’s paint is like skin. Although you don’t notice it until you see it from a new angle or perspective, paint ages a little bit each day. Over times, this adds up and the older your vehicle is, the harder it is to match the paint.

This is where the art comes in. Even if a new batch of paint is mixed to factory specifications, there may still be a noticeable difference. A good technician can change that shade just enough to match the paint as it is, not as it was.

The artistry doesn’t stop there. If, say, a door panel on an older car needs repair, a shop can use blending techniques like lightly overspraying new paint onto old paint to create an unnoticeable transition. In some cases, though, weathering and fading may make it necessary to paint the entire side of the car. Some insurance companies refuse to pay for this. You may have to make a case with your adjuster, or work with your repair shop to include this next step as part of making a quality repair.

What Can You Do To Make Your Car Look Good-As-New?

Of course, even the best shop can’t bring a car that has seen better days back into good-as-new condition without taking some extra steps. You may want to consider getting your car buffed, which will brighten the paint up. This will cost extra but may be worth the money if you want that new car feeling without that new car price.

Accidents are often, at best, unpleasant experiences. It can feel good to put it behind you with a properly repaired car from a professional, reputable shop. When you want to work with an auto body repair shop that stands behind their work, bring your vehicle to Cline Collision Center. We are ASE-certified, have OEM certification from Infiniti, Nissan, Fiat/Chrysler (FCA), Honda/Acura, Ford, Hyundai, and Kia, and have earned Gold Class status from I-CAR. For top-quality workmanship and customer service, including help with navigating insurance challenges, call 707-591-9909 or contact us online today!

Just Asking: Questions for Your Auto Body Repair Shop

Just Asking Questions For Your Auto Body Repair Shop

You just surfaced from the initial stages of an accident. First, the sudden realization of impact. Then, if there was another party involved, the exchange of information. Next, notifying your insurance company.

Now, it’s time to pick an auto repair facility to bring your vehicle to. Where do you go? How do you determine the quality of work and customer care you’ll receive?

Though we can’t promise how other shops run their business, you can get a sense of their commitment to best practices by asking some simple questions. We love it when clients take the time to research how seriously we take our mission to provide high-quality workmanship in a timely manner with 100% client satisfaction. Here are some questions you can ask:

How long will the auto body repair take? 

This is probably the #1 question we are asked. Unfortunately, there isn’t a clear answer because there are so many variables, especially the extent of the damage. Though the industry average is much higher, we take 3-7 days for the average repair. This is because we have built-in efficiencies with highly-trained technicians and advisors, fast parts procurement, and up-to-date tools and equipment.   

What kind of warranty comes with their auto body repair work? 

You need to feel confident the repair will last. For us, this is pretty simple. We warranty all repairs for as long as our customer owns the vehicle – anything less just won’t cut it!

How do I get around while my car is in the shop? 

We have a partnership with Enterprise to give our customers a discounted rate on rental cars.

Do you carry fire and theft insurance so that my car is covered by insurance while it is in your shop? 

Though not likely at our shop, you need coverage in case your vehicle is damaged, destroyed, or stolen while being repaired. We carry this coverage so you can rest assured.

Will the paint match the rest of my car? 

There is only one acceptable answer to this question—Yes! Our approach for color matching is to blend adjacent panels to the one that we’re repairing or replacing. Cars have a paint code that tells us the exact color of the carmaker’s paint, but there is an art to this, as well as science. We also have to account for fading and variations at the time of manufacture. At Cline, you will be 100% satisfied with your repair!

How soon can I wash my car after an auto body repair? 

Every auto body shop should return your car to you immaculately clean. But, you should be wary of a shop that tells you to hold off on washing it any time soon. We bake cure every vehicle that we refinish at 150 degrees, making it immediately ready for everyday use, including getting out the microfiber towels and giving it a good scrub.

Do you put everything in writing? 

Reputable shops provide an itemized written estimate for auto body repairs and, upon completion of repairs, a detailed invoice. The estimate and invoice must also identify all parts as new, used, aftermarket, reconditioned, or rebuilt. There should never be surprise charges for towing or storage services. We provide you with a detailed estimate before repairs and a detailed final bill once we complete repairs, including the written lifetime warranty.

Can I view repair updates online? 

Yes! We gladly supply our clients with ongoing information on demand at Check My Repair Status.

What is the payment policy? 

Reputable auto body repair shops post their payment policies. We accept credit and or cash from clients, as well as checks from insurance companies.


Of course, the recommendation of a trusted acquaintance or reviews can also help you make your decision. By any metric, we are sure you will find that we measure up. We bring a commitment to integrity, honesty, safety, and craftsmanship to our relationship with you. You are, after all, our friends and neighbors!

How Can You Tell If It’s the Right Auto Body Shop?

You have lots of automotive body shops to choose from. How can you sort out the good from the bad? Then, how do you choose between the good and the best?

How Can You Tell If Its The Right Auto Body SHop

Most people can’t tell a wire welder from a squeeze-type resistance spot welder, making it impossible for most folks to look at a shop to see if it is well equipped. But you should look to see if the shop is relatively clean and organized. Just because autobody work is messy and dirty doesn’t mean the work area shouldn’t look professional.

Are their plaques, certificates, or affiliations on the wall or website? Are they members of trade organizations and training programs? Here are some to look for:

OEM Certification 

Original equipment manufacturer (OEM) certification means that a body shop has been acknowledged to only use factory-approved parts. It also means that the facility has the correct equipment to install those parts, and uses only factory-approved procedures. OEM-certified shops offer high-quality repairs that have been approved by automakers, giving you the professionalism you need and the price break and convenience you want. Cline Collision Center is proud to say we’ve hard to get these designations, which include certifications from InfinitiNissan, Fiat/Chrysler (FCA), Honda/AcuraFord, Hyundai, and Kia

I-CAR Training

The Inter-Industry Conference on Auto Collision Repair (I-CAR) is a non-profit training organization focused on improving collision repair. They make the necessary knowledge and skills to complete repairs accessible to anyone in the industry willing to work hard enough. We are proud to have earned Gold Class status from I-CAR, proof that we have achieved the highest level of training possible.

ASE Certified: The National Institute for Automotive Service Excellence (ASE) tests and certifies automotive repair professionals to improve the quality of vehicle repair and service. This takes the guesswork out of automotive repair. You don’t have to “hope” you’re going to a reputable shop. Instead, it lets you know you are going to a shop staffed with professionals committed to understanding your vehicle and keeping up with always-changing technology.    

Certifications and honors are all well and good, but you need results. That’s why, when you have autobody damage, you should come to the pros at Cline Collision Center. We  provide top-quality workmanship and customer service, including help with navigating insurance challenges. Call 707-591-9909 or contact us online today!

How to Choose an Auto Body Repair Shop

Do you have a crumpled bumper, a dinged door, or a moonroof that’s been eclipsed? Now that the damage has been done, are you wondering where to take your vehicle?

For those suddenly in need of autobody repair, it can be challenging to know who to trust with your vehicle. Your insurer may be pushing you toward their shop, but you are right to wonder where their loyalty is—with the insurance company or with you?

One great way to choose an autobody shop you can trust is to look for the Gold Class logo. Without this designation, you can’t be sure if anyone in the shop is properly trained to give your vehicle repairs that are safe and will last. With this classification, you know that every technician in the shop is engaged in up-to-date training and is using the right tools and equipment.

Here is why this is important:

When your car is an accident, there is visible damage and then there is damage that goes unseen. When this concealed damage is not repaired correctly, the integrity of crumple zones and airbag timing is compromised. This means that you risk serious injury in a later collision. Gold Class shops will find the hidden damage, perform a complete damage analysis of front, rear, and side impacts, diagnose the damage to restraint and electrical systems, perform structural repairs, restore steering and suspension performance, and determine what can be repaired and what must be replaced.

Do you want to leave this up to anyone? Or, worse, to someone with who is not working in your best interest?

Vehicles are now high-tech machines and they are evolving to become more complicated each year. Many of these innovations are designed and built for safety with lightweight parts to increase efficiency. At Cline Collision Center, we keep up with this steady stream of change and will bring your vehicle back to pre-collision condition. We offer a full slate of autobody services, from dent removal to high-end painting and auto detailing. Contact us online or call us at 707-591-9909 for Gold Class repairs and gold-standard customer service! 

Go for the Gold!

Most of us root for underdogs from time to time. But even though silver and bronze medalists are amazing athletes, we mostly remember those that win the gold. Why is that?

Being the best inspires us. It is something that, only if we work very hard and always perform at the highest level, we can achieve. That’s why we are so proud of being designated as Gold Class certified.

It is a testament to our commitment to quality and safety.

Over time, cars have become more and more complicated. The average vehicle today has thousands of features and technologies, tens of thousands of parts, and a mix of advanced lightweight materials.

Get A Team Of Highly Skilled Experts

To safely repair your car or truck, you need a team of highly-trained specialists. And because vehicle design changes faster with each passing year, this training is never-ending. When you see the Gold Class logo, you know that we have the up-to-date in-house knowledge to complete reliable repairs. If a collision repair facility has a lapse in its training, even for a year, it loses its Gold Class designation.

Repair shops that are Gold Class only earn this by training every technician at the facility. Because of this, you can trust that anyone who touches your vehicle understands all of the new technologies and repair procedures. Gold Class certified shops also train experts in each of the four key collision repair roles: Estimator, Non-Structural Technician, Steel Structural Technician, and Refinish Technician. With all of the areas covered, you can feel confident that your repairs will be performed at the highest level of quality and safety to get you back on the road with confidence.

Cline Collision Center continues to stand at the top of the podium and earn Gold Class certification each year. We are also FCA US Certified, which guarantees we use OEM replacement parts that fit and function properly. We are also certified by Ford, Chrysler-Fiat, Hyundai, Infinity/Nissan, Kia and Honda for services including auto detailingdent removal, and exact-match painting. Call us at (707) 591-9909 or contact us online if you want to go for the gold!

Why Use an Independent Auto Body Shop?

Had an accident? In need of auto body repair? We know how stressful it is to navigate the stress of insurance claims. Especially when insurers float “preferred” body shops to you.

Why do insurers hand out this status and what does it mean to you? Shops that are preferred by insurers often have mixed loyalties. They need to keep you happy, but their monetary alliance is to insurers who tell shops to make repairs within narrow cost windows for parts and labor.

This is good for insurers. They are better able to control the repair costs incurred by motorists. This is also good for shops that are preferred. They get more business sent their way. Can you guess who it isn’t good for?

Customers are the only ones shortchanged in this setup. Shops are going to be much more motivated to keep a giant corporation satisfied than they are in giving you the quality repairs you need. Most insurers don’t require preferred shops to use OEM parts. In the name of efficiency, your car will get repaired with aftermarket parts that may not fit or function as well as the originals.

In fact, many insurers will try to sway you from going to non-preferred shops. Unfortunately, they have it backward. You pay a solid chunk of money each month so that the insurance company will restore your vehicle after an accident. Rather than try to control cost at your expense, they should ensure that body shops give you top-quality repairs. 

We remain independent and prefer to work for you! We use the right parts installed the right way with the right tools and equipment! Why would you trust your vehicle to cut-rate shops your insurer prefers? Who is looking out for your safety? The pros at Cline Collision Center will bring your vehicle back to pre-collision condition. We offer a full slate of autobody services, from dent removal to high-end painting and auto detailing. Contact us online or call us at 707-591-9909 for fully guaranteed repairs for your damaged car or truck.

Your Auto Body Advocate

The Cline Collision Center process for repairing your vehicle.

Getting into an accident or damaging your car is one of the most inconvenient and stressful situations. It’s likely you won’t know what to do when it comes to dealing with your car insurance company and the auto body repair process.

That is where Cline Collision Center comes in. Our mission is to be our customer’s advocate. We know your situation is stressful and we understand the lingo and terminology your insurance company might be asking you. This is why we established a process for auto body repairs that removes the stress and delivers an exceptional finished vehicle for our customers.

The Cline Collision Center Vehicle Repair Process:

  1. File Claim with Insurance Company: Before Cline Collision Center can get started, you must file a claim and provide a statement with your insurance company.
  2. Call Cline Collision Center: Once you have your claim number you can provide it to us and we’ll get started.
  3. Estimates, Approvals and Loaner Car: Our Manager, Joe, will be the one who takes your claim number and begins working with your insurance company on an estimate for repairs. This will be the time that we also coordinate a loaner car to have during the duration of the repair.
  4. Prep for Repairs: Upon estimate approval, your car will be disassembled and repairs will be scheduled. OEM parts will be ordered, paint colors determined and repairs can begin.
  5. Structure Repairs: Our highly trained team will begin repairing your vehicle and bring it back to new.
  6. Body Work: Exterior panels and finishing will be replaced.
  7. Paint Shop: After the body work is completed, your vehicle enters our paint shop. We utilize only the best brands (Spies Hecker, Dupont and Axalta among others).
  8. Assembly: Our team will put all of the repaired panels back on the vehicle. Inspections are made to ensure every component is perfect.
  9. Detail: Upon sign off of repair, we then detail the car to make sure it looks pristine.

Communication is Key

We communicate with our customers through every step of the auto body repair process. We know how inconvenient it is for you and we want to make sure you feel at ease and informed. With Cline Collision Center being a Santa Rosa Gold Class Repair Shop by i-Car, and committed to only using OEM parts, you can rest assured your car is in good hands.

Get the best parts-and the best service at Cline Collision Center.

Schedule an appointment.