After experiencing a vehicle accident, it’s common for insurance companies to suggest or recommend specific body shops for repairs. However, as a California consumer, you have the legal right to choose any licensed auto body repair facility for your vehicle’s repairs. This right remains firmly protected under California law in 2025.

At Cline Collision Center, we respect and uphold your right to select the repair facility that best meets your needs. We collaborate with all insurance companies but prioritize your preferences and satisfaction above all.

Understanding Your Rights Under California Law

Right to Choose Your Repair Facility

Under the California Auto Body Repair Consumer Bill of Rights, you have the freedom to select any licensed auto body repair shop for repairs covered by your insurance policy. Insurance companies cannot require you to use a specific repair facility. This ensures that you can choose a shop that you trust and that meets your standards for quality and service.

No Mandatory Multiple Estimates

Contrary to common misconceptions, California law does not require you to obtain multiple repair estimates. You are entitled to receive a written estimate from the repair shop of your choice before any repairs are performed. This estimate should detail the parts and labor required for the repair.

Detailed Estimates and Invoices

Repair shops are obligated to provide you with a detailed, itemized estimate before commencing repairs. This estimate must include:

• A breakdown of all parts and labor costs.
• Identification of parts as new, used, aftermarket, reconditioned, or rebuilt.

Upon completion of the repairs, you should receive a final invoice reflecting the actual work performed and the parts used.

Information on Towing and Rental Car Coverage

Insurance companies are required to inform you about your coverage for towing and storage services, as well as the extent of coverage for rental vehicles while your car is being repaired. It’s important to understand these aspects of your policy to avoid unexpected expenses.

Independent Repair Estimates

Even if you’ve initiated a claim with your insurance company, you have the right to obtain an independent repair estimate from a different shop. This allows you to make informed decisions about the repair process and ensures transparency.

Reporting Concerns

If you encounter issues or suspect fraudulent practices during the repair process, you have the right to report these concerns to the California Bureau of Automotive Repair (BAR). The BAR oversees the automotive repair industry and enforces regulations to protect consumers.

Recent Legislative Updates Impacting Auto Repairs

Clarification of “Tear Down” Disclosure Requirements

In 2025, the BAR introduced amendments to the “tear down” disclosure regulations. These changes clarify the requirements for repair shops when disassembling a vehicle to prepare an estimate. Repair shops must now obtain explicit authorization from the customer before performing a tear down and must provide a revised estimate if additional repairs are identified during this process. 

Towing and Storage Fee Regulations

Assembly Bill 987, introduced in 2025, addresses concerns related to towing and storage fees. The bill prohibits automotive repair dealers from charging storage fees on holidays and when the repair shop is closed. This legislation aims to protect consumers from unexpected charges during periods when vehicle retrieval is not possible. 

Enhanced Consumer Assistance Program Incentives

Effective January 1, 2025, the Consumer Assistance Program increased financial incentives for vehicle retirement and repair. Income-eligible consumers can now receive up to $2,000 for retiring their vehicles, while other motorists may receive up to $1,350. Additionally, repair assistance contributions have increased to $1,100 for vehicles from 1995 and older, and up to $1,450 for 1996 and newer vehicles. 

The California Automotive Repair Act and BAR Oversight

The Automotive Repair Act establishes standards for automotive repair dealers in California. Key provisions include:

• Mandatory registration of all repair dealers with the state.
• Requirements for transparent estimates and invoices.
• Obligations to provide copies of signed documents to customers.
• Enforcement of trade standards and accountability for repair work.

The Bureau of Automotive Repair (BAR) is responsible for enforcing these regulations and ensuring that repair shops comply with state laws. Consumers can file complaints with the BAR if they believe a repair shop has violated these standards.

Choose a Repair Facility That Respects Your Rights

At Cline Collision Center, we are committed to providing high-quality auto body repair and refinishing services while prioritizing your rights and satisfaction. Our team adheres to a strict code of ethics, emphasizing integrity, honesty, safety, and craftsmanship. We stand behind our repairs for as long as you own your vehicle.

For questions or concerns about your vehicle, or to schedule an appointment, contact us today at (707) 591-9909 or visit our website at www.clinecollisioncenter.com.

• Google